OKX launches OKX Shield, a customer protection plan covering up to $100,000 in account compromise losses ($500,000 for VIP customers), with no subscription fees.
Regulation & Gov ·
OKX announced OKX Shield, a customer protection plan that covers account compromise losses at no subscription or activation cost. The program provides coverage of up to $100,000 for standard customers and up to $500,000 for VIP customers, according to the company.
The shield represents a direct financial commitment by the exchange to absorb losses in cases where customer accounts are compromised. By eliminating subscription fees and setting tiered coverage limits, OKX positions the plan as an automatic protection mechanism rather than an optional service customers must purchase.
Details on eligibility criteria, claims processes, and specific incident types covered remain unclear. The announcement does not specify whether the coverage applies retroactively or only to future compromises, nor does it outline how customers initiate claims or what verification may be required.